FAQ

1. What is my ring size?

Our ring size is in Hongkong sizing. If you do not know your ring size, we highly recommend to buy our ring sizer online through our website (you can click this link to purchase). We will send the ring sizer in 1-2 days. If you know your ring size in US sizing, you can click this link to check your sizing in Hongkong sizing.



2. I don’t see my ring size online! What should I do?

We list our most popular sizes online but we offer inclusive sizing such as, larger sizes,  smaller sizes, and quarter sizes! To order a specialty size, simply select the closest size on the drop-down menu and then in the shopping cart box that says “Add Notes” specify what size you’d like. Please note that specialty sizes are ineligible for return, exchange, or store credit.



3. How long is the production time?

Please allow 10-14 working days before shipping for us to produce your piece.



4. Do you offer resizing?

Yes! We can resize any FROM ring for you, with an additional subsidized fee. Please drop us a message via Whatsapp to 087884842242 for more details.



5. Do you offer gift wrap?

Each piece of jewelry comes beautifully packaged in a FROM box when shipped. We do offer a gift card, simply write down your message on the “Add Notes” section before checkout.



6. How if I like the design from the website but want to change the stone or engraving?

Any design other than the one appear on our website classified as “Bespoke Pieces”. We are more than happy to help you create your bespoke jewelry pieces where you can custom the finishing, stone selection, stone setting, etc. The production time for bespoke pieces is 6-8 weeks and the price will be higher than the our existing collection since every piece is one of a kind.

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